Sales Policy of CASHALI
Effective Date: March 19, 2025
At CASHALI, we are committed to providing our customers with high-quality luxury jewelry and an exceptional shopping experience. Our Sales Policy is designed to outline the terms and conditions under which purchases are made, ensuring transparency, satisfaction, and security for all customers.
1. Products and Availability
All products offered by CASHALI are described and presented on our website with the most accurate information available. We strive to ensure that all items are in stock and available for purchase. However, inventory may change, and there may be occasional delays in stock updates. If an item is out of stock or unavailable, customers will be notified immediately, and options for a refund or alternative items will be provided.
2. Pricing
The prices listed on our website are in U.S. dollars and are subject to change without notice. Any changes to the pricing will be reflected on the website immediately. All listed prices are exclusive of shipping costs and applicable taxes, which will be calculated during the checkout process.
3. Order Confirmation
Upon placing an order, customers will receive an email confirming their purchase. This email serves as an acknowledgment of receipt of the order, but it does not constitute an acceptance of the order. CASHALI reserves the right to accept or decline any order at its discretion.
4. Payment Methods
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All payment information is processed securely to protect customer privacy and ensure a safe transaction.
5. Shipping and Delivery
CASHALI offers domestic and international shipping options. Shipping fees are calculated based on the delivery location and the selected shipping method. Delivery times may vary depending on the destination, but we aim to fulfill and ship orders promptly. A tracking number will be provided for every shipment to allow customers to monitor the delivery status.
Note: Shipping times are estimates and may vary due to factors beyond our control, such as weather conditions, holidays, or carrier delays.
6. Returns and Exchanges
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we accept returns and exchanges within 30 days from the date of delivery, provided the item is in new, unworn condition, with all tags and packaging intact.
- Return Process: Customers must contact our customer service team via email at info@cashali.xyz to initiate a return or exchange.
- Exclusions: Personalized or custom-made items are non-returnable unless they arrive defective or damaged.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a return and provide a replacement or full refund, depending on stock availability.
8. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations are subject to the terms of our returns policy.
9. Customer Support
If you have any questions or concerns about your order, our products, or this Sales Policy, please contact our customer service team:
- Email: info@cashali.xyz
- Phone: 704-639-5928
- Address: 419 Snyder Avenue, Salisbury, North Carolina, United States
We are dedicated to ensuring that every customer receives the best possible service, and we are here to assist with any inquiries.
10. Privacy and Security
Your privacy is important to us. We use advanced security measures to protect your personal information and payment details. Please review our Privacy Policy on the website for further details about how we handle and safeguard your data.
11. Amendments to the Sales Policy
CASHALI reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with an updated effective date. By continuing to use our website and services, you accept the changes.