Shipping Policy of CASHALI

Effective Date: March 19, 2025

At CASHALI, we are committed to providing timely and reliable shipping for all orders. Our goal is to ensure that your luxury jewelry reaches you safely and promptly. Please review the following shipping policies to understand how we handle shipments.

1. Shipping Locations

CASHALI offers shipping to both domestic and international locations. We deliver to most countries around the world, including the United States, Europe, and parts of Asia. If you are unsure whether we ship to your location, please contact our customer service team for assistance.

2. Shipping Methods and Fees

Shipping fees are calculated during checkout based on the destination and shipping method chosen. We offer various shipping options, including standard, expedited, and express services, to ensure that your order arrives when you need it. The shipping cost will be added to your total order at checkout.

  • Standard Shipping: Delivery time varies based on the destination (usually 5-10 business days within the U.S.).
  • Expedited Shipping: Faster delivery for those in a hurry, usually 2-4 business days within the U.S.
  • International Shipping: Delivery times vary depending on the country (typically 7-15 business days), and international shipping fees will apply.

Note: Shipping costs for international orders may vary depending on the country, and additional taxes or customs duties may be applied at the destination.

3. Order Processing Time

All orders are processed within 1-2 business days of receiving your order. Please note that orders placed on weekends or public holidays will be processed on the next business day.

  • Order Confirmation: You will receive an email confirming your order once it has been processed.
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

4. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s tracking system. If you have any issues with tracking or delivery, please reach out to our customer service team for assistance.

5. Delivery Times

Delivery times may vary depending on your location and the shipping method selected. The following are general estimates:

  • Domestic (United States):
    • Standard Shipping: 5-10 business days
    • Expedited Shipping: 2-4 business days
    • Express Shipping: 1-2 business days
  • International:
    • Standard International Shipping: 7-15 business days
    • Expedited International Shipping: 5-10 business days

Please note that these are estimates and delivery times may be affected by factors outside of our control, such as customs delays, weather conditions, or carrier delays.

6. Shipping Delays

While we strive to ship orders as quickly as possible, delays may occur due to factors beyond our control, such as carrier issues, weather events, or high order volumes during holidays. If your order is delayed beyond the expected delivery date, please contact our customer service team for updates and assistance.

7. Shipping Restrictions

We are unable to ship to P.O. Boxes or APO/FPO addresses. If your shipping address is a P.O. Box or an APO/FPO address, please contact our customer service team before placing your order for further guidance.

8. Missing or Lost Shipments

CASHALI is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your order has not arrived within the expected timeframe, please contact the carrier directly using the provided tracking information. If your package is confirmed as lost, please contact us, and we will assist you in filing a claim with the carrier.

9. Customs and Import Duties

For international orders, you may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are determined by your local customs office and are the responsibility of the customer. Please check with your local customs office for more information regarding applicable duties and taxes.

10. Change of Shipping Address

Once an order has been shipped, the shipping address cannot be changed. If you need to update your shipping address before shipment, please contact us as soon as possible, and we will make every effort to accommodate your request. However, we cannot guarantee changes once the package is in transit.

11. Contact Information

If you have any questions about shipping, delivery, or any issues with your order, please feel free to contact our customer service team:

We thank you for choosing CASHALI and look forward to providing you with an exceptional shopping experience.