Refund and Return Policy for CASHALI
Effective Date: March 19, 2025
At CASHALI, we are committed to providing high-quality jewelry and exceptional customer service. If you are not satisfied with your purchase, we are here to assist you. Please read our refund and return policy carefully to understand your rights and the process for returning or requesting a refund for your purchase.
Returns
We accept returns within 30 days from the date of purchase, provided the following conditions are met:
- The item must be in new, unused condition and in its original packaging.
- The item must not have been altered, resized, or damaged in any way.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
To initiate a return, please contact our customer service team at info@cashali.xyz with your order number and reason for return. Once your return request is approved, we will provide instructions on how to return the item to us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a defective item or an error on our part.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. The item being exchanged must meet the same conditions as a return (new, unused, and in original packaging).
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@cashali.xyz within 7 days of receiving your order. We will offer a full refund, exchange, or store credit, depending on your preference. Please provide photographs of the damaged or defective item to assist us in processing your request quickly.
Sale Items
Please note that sale items or items purchased with a discount are non-refundable. Only regular-priced items are eligible for a refund.
How to Return Your Item
- Contact our customer service team at info@cashali.xyz to initiate a return or exchange.
- Once approved, pack the item securely in its original packaging.
- Ship the item back to the return address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a defective item.
Shipping
Original shipping fees are non-refundable unless the return is due to a mistake on our part. If you are returning an item, you are responsible for the return shipping costs, unless the return is due to a defective or incorrect item.
Contact Us
If you have any questions about our Refund and Return Policy or need assistance with your return or exchange, please contact us:
CASHALI
Street: 419 Snyder Avenue, Salisbury, North Carolina, United States
Phone number: 704-639-5928
Email: info@cashali.xyz
Website: https://cashali.xyz